w444 Privacy Policy

1. Introduction

w444 (hereinafter "w444", "we", "us", "our") operates the online casino and sports betting platform accessible at w444.bio and all associated sub-domains and mobile interfaces. In the course of providing these services to players in Pakistan and internationally, w444 collects and processes certain personal data about registered users and website visitors.

This Privacy Policy (hereinafter "Policy") sets out in clear and complete terms the nature of the personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, the safeguards in place to protect it, the duration for which it is retained, and the rights available to you as a data subject. This Policy applies to all personal data collected through the w444 website, mobile interface, customer support channels, and any other w444-operated touchpoint.

This Policy should be read alongside the w444 Terms & Conditions, which govern the overall relationship between you and w444. In the event of any conflict between this Policy and the Terms and Conditions, this Policy shall prevail in respect of personal data matters.

2. Data Controller

For the purposes of applicable data protection law, w444 is the data controller responsible for the personal data collected through the w444 platform. This means w444 determines the purposes for which and the means by which your personal data is processed.

Where w444 engages third-party service providers to process data on our behalf — for example, payment processors, KYC verification providers, or platform analytics tools — those providers act as data processors under w444's instruction and are contractually bound to process data only in accordance with w444's directions and this Policy.

3. Data We Collect

3.1 Registration Data

When you create a w444 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used primarily for age verification — players must be 21 or older);
• Residential address within Pakistan or your country of residence;
• Valid Pakistani mobile number or international equivalent;
• Valid email address;
• Chosen username and an encrypted version of your account password.

3.2 Identity Verification (KYC) Data

To comply with our regulatory obligations and to process withdrawal requests, we collect:

• Scanned or photographed copy of a government-issued photo ID (Pakistani National Identity Card (CNIC), passport, or driving licence);
• Proof of address document issued within the last three months (utility bill, bank statement, or official government correspondence);
• Proof of ownership of the payment method used for deposits (e.g., screenshot of JazzCash or EasyPaisa wallet showing your registered mobile number);
• In certain circumstances, a selfie photograph holding your ID document, requested purely for identity confirmation.

3.3 Financial Transaction Data

We record details of all financial transactions on your account, including:

• Deposit amounts, timestamps, and payment method identifiers (masked account numbers or wallet IDs);
• Withdrawal requests, amounts, processing timestamps, and destination payment method identifiers;
• Transaction reference numbers generated by third-party payment gateways;
• Currency and PKR-equivalent values at the time of each transaction.

w444 does not store full bank account numbers, full card numbers, or full mobile wallet credentials on its own servers. These details are handled exclusively by PCI-compliant payment processors.

3.4 Gameplay & Betting Data

For every wager placed on the w444 platform — whether a casino game round, a live dealer hand, a cricket bet, or a PSL market wager — we record:

• Game title or betting market identifier;
• Stake amount and odds (where applicable);
• Outcome and settlement result;
• Timestamp and session identifier.

This data is retained for regulatory compliance, dispute resolution, responsible gaming monitoring, and game audit purposes.

3.5 Technical & Device Data

When you access the w444 platform, our servers automatically collect certain technical information, including:

• IP address at the time of connection;
• Device type, operating system, and browser version;
• Session duration, page views, and navigation path within the platform;
• Geolocation data derived from IP address (city/region level only — not GPS-precise location).

3.6 Customer Support Communications

When you contact the w444 support team via email, live chat, or any other channel, we retain a record of those communications, including the content of messages, timestamps, and the outcome of any enquiry or complaint. These records are used for quality assurance, training, and dispute resolution purposes.

4. How We Collect Data

w444 collects personal data through the following means:

• Directly from you: Registration forms, KYC document submissions, deposit and withdrawal requests, support communications, and promotional opt-in forms;
• Automatically: Server logs, session cookies, and analytics tools that record technical and behavioural data when you interact with the platform;
• From third-party verification providers: Where required for KYC compliance, w444 may use accredited third-party identity verification services that cross-reference submitted documents against official databases;
• From payment processors: Transaction confirmation data, including reference numbers and processing timestamps, is received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our USDT gateway provider following each completed transaction.

5. How We Use Your Data

w444 processes personal data for the following specific purposes:

Purpose	Data Categories Used
Account registration and management	Registration data, technical data
Age verification and eligibility confirmation (21+)	Registration data, KYC data
Processing deposits and withdrawals	Registration data, KYC data, financial data
Anti-money laundering (AML) and fraud prevention	All categories
Responsible gaming monitoring	Registration data, gameplay data, financial data
Customer support and dispute resolution	Registration data, support communications, gameplay data
Platform security and fraud detection	Technical data, financial data
Regulatory reporting and compliance	All categories
Promotional communications (opted-in players only)	Registration data, gameplay data
Platform improvement and analytics	Technical data, gameplay data (aggregated and anonymised)

w444 does not use personal data for any purpose not listed above without first obtaining explicit consent from the relevant player or as otherwise required by law.

6. Legal Basis for Processing

w444 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the services described in the w444 Terms and Conditions, including account management, payment processing, and gameplay facilitation;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting duties imposed by our gaming licence;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for optional communications, marketing messages, and promotional offers, where you have explicitly opted in. You may withdraw consent at any time by updating your preferences in account settings or contacting support.

7. Data Sharing

w444 does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:

7.1 Payment Processors

To process deposits and withdrawals, we share relevant transaction data with our payment partners, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our cryptocurrency gateway provider. These providers receive only the data required to execute the transaction and are contractually prohibited from using it for any other purpose.

7.2 KYC & Identity Verification Providers

Where accredited third-party identity verification services are used to support our KYC process, we share the documents and data you submit during verification with those providers. All such providers operate under strict data processing agreements and are subject to equivalent security standards to those applied by w444 itself.

7.3 Regulatory and Legal Authorities

w444 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of law where we are legally required to do so, including in connection with AML investigations, fraud cases, or compliance audits conducted by the issuing body of our gaming licence.

7.4 Group Companies

Where w444 operates as part of a broader corporate group, personal data may be shared with affiliated entities within that group solely for the purposes of internal operational oversight, consolidated regulatory reporting, and shared technology infrastructure maintenance. No inter-group data sharing occurs for marketing purposes.

8. International Transfers

As w444 operates under an international gaming licence and uses technology infrastructure that may be hosted across multiple jurisdictions, your personal data may be transferred to, stored in, or processed in countries outside Pakistan. Where such transfers occur, w444 ensures that appropriate safeguards are in place to maintain the protection of your data to a standard equivalent to that described in this Policy.

Safeguards used for international transfers include contractual clauses in data processing agreements with all third-party service providers that mandate data protection standards, security controls, and restrictions on onward transfers consistent with w444's obligations under applicable data protection law.

9. Data Retention

w444 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with AML regulatory requirements;
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later;
• Financial transaction records: Retained for a minimum of five (5) years following each transaction date;
• Gameplay and betting records: Retained for a minimum of three (3) years following the relevant gaming session;
• Customer support communications: Retained for two (2) years from the date of the communication unless the matter relates to an unresolved dispute, in which case records are retained until final resolution;
• Technical and device data: Retained for up to twelve (12) months from the date of collection, after which it is aggregated and anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with w444's data disposal procedures.

10. Cookies & Tracking Technologies

10.1 Types of Cookies Used

w444 uses the following categories of cookies and similar technologies on the platform:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, currency display, and last-visited game categories to improve your experience on return visits.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the platform. This data helps us identify technical issues and improve the user experience. No personally identifiable information is extracted through analytics cookies.
• Security Cookies: Used to detect unusual activity, prevent account takeover attempts, and support fraud detection systems.

w444 does not use third-party advertising cookies or social media tracking pixels. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from accessing your w444 account.

11. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by w444:

• Right of Access: You may request a copy of the personal data w444 holds about you. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Account details can be updated directly through your account settings for most fields.
• Right to Erasure: In certain circumstances you may request the deletion of your personal data. Note that erasure requests cannot be fulfilled where retention is required by law (e.g., AML obligations) or where an open dispute exists.
• Right to Restriction: You may request that we restrict the processing of your personal data in specific circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the w444 data protection team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing the request. We will not charge a fee for reasonable requests.

12. Security Measures

w444 takes the security of your personal data seriously. The technical and organisational measures we employ include:

• SSL/TLS encryption for all data in transit between your device and w444 servers;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
• Multi-factor authentication requirements for privileged administrative access to data systems;
• Role-based access controls ensuring that only personnel with a demonstrated business need can access personal data;
• Regular security audits and penetration testing of platform infrastructure;
• Automated intrusion detection and alerting systems monitoring for unusual access patterns;
• Documented data breach response procedures with defined notification timelines.

While w444 employs all reasonable measures to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for logging out of your account on shared or public devices.

13. Children's Privacy

If you are a parent or guardian and believe that a person under 21 in your care has created a w444 account or submitted personal data to the platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

14. Third-Party Services

The w444 platform may contain links to information pages or references to third-party services such as payment gateways. This Policy applies solely to data collected and processed directly by w444. When you interact with third-party services — for example, completing a JazzCash or EasyPaisa transaction through that provider's own interface — you are subject to the privacy policies of those third parties, not this Policy.

w444 conducts due diligence on all third-party service providers before engagement and requires that all providers with access to personal data enter into data processing agreements consistent with the standards described in this Policy. However, w444 cannot be held responsible for the independent data practices of third parties beyond the scope of those contractual obligations.

15. Policy Amendments

w444 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. Material amendments will be communicated to registered players via email notification to the address on file and via a prominent notice on the w444 platform prior to the effective date of the change.

The most current version of this Policy is always published at w444.bio/privacy-policy, with the effective date clearly displayed at the top of the document. Your continued use of the w444 platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree to an amended Policy, you must cease using the platform and may request account closure in accordance with the w444 Terms and Conditions.

16. Contact & Complaints

For all privacy-related enquiries, data access requests, or complaints regarding w444's data practices, please contact the w444 data protection team using the details below:

• Email: [email protected] — subject line: "Privacy Enquiry" or "Data Rights Request"
• Response time: We aim to acknowledge all privacy-related communications within 48 hours and to provide a substantive response within 30 calendar days.
• Languages: English and Urdu
• Availability: 24/7, with peak support coverage 09:00–23:00 PST

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to the regulatory body overseeing our gaming licence. w444 will cooperate fully with any such escalation and will not take any adverse action against a player for exercising their data rights in good faith.